We are based in Perth, southern suburbs and covers The City of Melville. We are willing to travel to different suburbs but at an additional cost. It is harder to find sitters the further you live away from Perth.

Pet boarding at The Ruff Barn is your pet's home away from home. TRB provides a high level of care and attention for an overnight or extended stay while you’re away or unable to have your pet at home. Your pet will be receiving the same level of care and attention they are accustomed to at home!

A comfortable and safe living space for your pet Regular feeding and watering Exercise and playtime, including walks and trips to a nearby park or other outdoor areas Supervised rest periods to prevent over-excitement or exhaustion Medication administration, if necessary Basic grooming services such as brushing and bathing at an additional cost Regular updates on your pet's well-being, such as pictures or text messages Full access indoors and outdoors Fully secured backyard Large sun-filled grassy backyard Heating/air conditioning Love and attention!

We require a non-refundable and non-transferable 20% deposit. No booking can be confirmed until the required deposit is paid and the balance 48hrs prior to pup's stay. There will be no refund should there be any cancellation after full payment had been made.

House sitting and home visits are both pet care services, but they differ in several ways. House sitting involves a pet sitter staying in the pet owner's home while they are away. The pet sitter may also take care of additional tasks such as bringing in the mail, watering plants, and performing basic housekeeping duties. On the other hand, a home visit is when a pet sitter comes to the pet owner's home to provide care for the pets, but does not stay overnight. Home visits typically last around 30 minutes to an hour, during which the pet sitter will feed and water the pets, provide exercise and playtime, administer medication if needed.

Yes, all dogs require to come down for a temperament trial. It is an hour long. You'll drop your pup off for an hour and we can assess his/her behaviour and interaction with other dogs. During this trial, you should also give the sitter a run down of things the sitter should know (pet food, allergies, food or toy aggression etc).

In the event that your dog becomes ill or injured, The Ruff Barn will immediately contact you to inform you of the situation and seek your authorization to take your dog to a veterinarian. You will also be required to sign a consent form authorizing The Ruff Barn to seek medical treatment on behalf of your pet In case of an emergency and we are unable to contact you, The Ruff Barn will seek immediate veterinary care for your dog at The Animal Hospital at Murdoch University. If your dog requires medical treatment, we will cover the costs upfront and provide you with an itemised bill later. It is important to note that dogs are required to be up-to-date on their vaccinations, including the Bordetella vaccine, which helps prevent kennel cough. However, there is always a risk that your dog may contract an illness while boarding, particularly if they are exposed to other dogs who may be sick.

Yes. Downtime is very important as it allows dogs to rest, recharge, and prevent overstimulation or exhaustion. We have designated areas where dogs can relax and rest in a calm environment. During downtime, dogs will be provided with soft bedding, and some soothing music or ambient noise to help them relax. Downtime can also be an opportunity for us to provide individual attention and affection to the dogs, which can help build trust and strengthen the bond between the dogs and the staff. By providing a balance of playtime and downtime, we can help ensure that dogs are happy, healthy, and well-cared for while their owners are away.

Yes, we are covered by Public Liability Insurance. However, your pet is not individually insured for, unless you have organised personal pet insurance for them. The owners also have to hold a normal household insurance policy.

We accept Cash or Bank transfer. If your dog passes the temperament trial, we would send through forms and invoice. For boarding, house visits and house sittings, 20% deposit is required in order to secure the booking and the remaining payment is due 48 hours prior to start of service. For other services, payment is due before service commences.

Absolutely. All services including pick up and drop off requires you to book an appointment. As we have nap time for the pups, please do not drop by without an appointment.