Question 1

Where is The Ruff Barn based in?

Accepted Answer

We are based in Perth, Leeming.

Question 2

What is boarding at TRB like?

Accepted Answer

Pet boarding at The Ruff Barn is your pet's home away from home.

TRB provides a high level of care and attention for an overnight or extended stay while you’re away or unable to have your pet at home. Your pet will be receiving the same level of care and attention they are accustomed to at home!

Question 3

What does pet boarding include?

Accepted Answer

A comfortable and safe living space for your pet
Regular feeding and watering
Exercise and playtime, including walks and trips to a nearby park or other outdoor areas
Supervised rest periods to prevent over-excitement or exhaustion
Medication administration, if necessary
Basic grooming services such as brushing and bathing at an additional cost
Regular updates on your pet's well-being, such as pictures or text messages
Full access indoors and outdoors 
Fully secured backyard
Large sun-filled grassy backyard 
Heating/air conditioning
Love and attention!

Question 4

How can we secure a booking for pet boarding ?

Accepted Answer

We require a non-refundable and non-transferable 20% deposit. No booking can be confirmed until the required deposit is paid and the balance 48hrs prior to pup's stay. There will be no refund should there be any cancellation after full payment had been made.

Question 5

What is the difference between house sitting and home visit?

Accepted Answer

House sitting and home visits are both pet care services, but they differ in several ways.
House sitting involves a pet sitter staying in the pet owner's home while they are away.  The pet sitter may also take care of additional tasks such as bringing in the mail, watering plants, and performing basic housekeeping duties.

On the other hand, a home visit is when a pet sitter comes to the pet owner's home to provide care for the pets, but does not stay overnight. Home visits typically last around 30 minutes to an hour, during which the pet sitter will feed and water the pets, provide exercise and playtime, administer medication if needed.

Question 6

Will we get to meet the pet sitter?

Accepted Answer

Yes, all dogs require to come down for a temperament trial. It is an hour long. You'll drop your pup off for an hour and we can assess his/her behaviour and interaction with other dogs.

During this trial, you should also give the sitter a run down of things the sitter should know (pet food, allergies, food or toy aggression etc).

Question 7

What happens if my dog is unwell during their stay?

Accepted Answer

In the event that your dog becomes ill or injured, The Ruff Barn will immediately contact you to inform you of the situation and seek your authorization to take your dog to a veterinarian. You will also be required to sign a consent form authorizing The Ruff Barn to seek medical treatment on behalf of your pet

In case of an emergency and we are unable to contact you, The Ruff Barn will seek immediate veterinary care for your dog at The Animal Hospital at Murdoch University. If your dog requires medical treatment, we will cover the costs upfront and provide you with an itemised bill later.

It is important to note that dogs are required to be up-to-date on their vaccinations, including the Bordetella vaccine, which helps prevent kennel cough. However, there is always a risk that your dog may contract an illness while boarding, particularly if they are exposed to other dogs who may be sick.

Question 8

Is there downtime for the dogs during boarding/daycare?

Accepted Answer

Yes.

Downtime is very important as it allows dogs to rest, recharge, and prevent overstimulation or exhaustion. We have designated areas where dogs can relax and rest in a calm environment. During downtime, dogs will be provided with soft bedding, and some soothing music or ambient noise to help them relax. Downtime can also be an opportunity for us to provide individual attention and affection to the dogs, which can help build trust and strengthen the bond between the dogs and the staff.

By providing a balance of playtime and downtime, we can help ensure that dogs are happy, healthy, and well-cared for while their owners are away.

Question 9

Do you have any insurance?

Accepted Answer

Yes, we are covered by Public Liability Insurance. However, your pet is not individually insured for, unless you have organised personal pet insurance for them. The owners also have to hold a normal household insurance policy.

Question 10

How can we pay you ?

Accepted Answer

We accept Cash or Bank transfer.

If your dog passes the temperament trial, we would send through forms and invoice. For boarding and house visits, 20% deposit is required in order to secure the booking and the remaining payment is due 48 hours prior to start of service.  For other services,  payment is due before service commences.

Question 11

Do we need to book an appointment?

Accepted Answer

Absolutely. All services including pick up and drop off requires you to book an appointment. As we have nap time for the pups, please do not drop by without an appointment.

Frequently asked questions